Thank you for your interests in our custom service!
At this time, to ensure a smooth & punctual process we are only accepting a very limited amount of custom orders each month. As a result, our production calendar fills up very quickly and sometimes months in advance so, we encourage you to secure your spot. To start, we require that you place a deposit [below] with us by purchasing our $150 Custom Design service to secure that your custom order will be added to our production calendar. Once your order is placed online with us, a member of our design team will contact you with next steps in your custom design process.
Our custom design service includes the development of one-of-a-kind artwork [based on your specifications] by a member of our design team, (please click the link below to rad more about the service). However, if you do not require custom artwork development and you already have vector artwork ready for use on our products then we will credit the $150 toward your final balance. (Please read below for more information on submitting artwork files to use for use on our products)
Your production day 1 starts the following business day (holidays excluded) after the order has been processed online. Depending on the level of intricacy of your request all custom orders placed with us has a production turnaround of up to 20-25 business days (shipping time is not included). If your event is less than 4 weeks to the date, then your order will automatically be processed as a Rush order and applicable surcharges will be applied to your balance.
Any requests less than 10 business days should contact us immediately via email or via our Contact form and specify your time sensitive request. Depending on our production calendar your order may be approved otherwise we will notify you of available alternate options.
Please note: This deposit is non-refundable (due to the fact that we block off our production calendar on your dates). Also, we do not schedule design consultations, create digital renderings or discuss design ideas until the Custom Design service is purchased.
How to use your own (already designed) custom artwork on our products:
There is a one-time custom setup charge of $50 to use your submitted custom artwork on our products. Your $50 fee includes your first two products with that one specific artwork. Your fee also includes one digital proof of your product layout before production. If an edit to the proof is requested, then we will include an additional $15 per proof change. For each product (after the first two) using the same custom artwork there will be a $15 charge per product setup. Custom art is kept on file for up to six months after original order date. Orders placed after the six month period will be subject to another $50 custom art fee.
How to submit your own (already designed) custom artwork for use on our products:
When submitting your artwork, our process works best with artwork that is in high contrast (black and white) without any shading, shadows, 3D or Photoshop effects. Vector based images that have been created in programs like Adobe Illustrator work best. The following file types are idea for submission: EPS, AI, PDF and high resolution JPEG or PNG.
Please make sure that there are no "placed" graphics or images in your file and if there are any fonts that you convert them to outlines before you submit your artwork to us. To avoid any stray lines, points and double paths, we require that all vectors be submitted in .0001 hairline stroke without any fill.
If your file is not a vector and is instead a JPEG of an image/logo, our designers will have to convert the image into a workable file and it will incur additional fees ($50/hr) for that process. Because these kinds of files are often too low in resolution or does not translate well into our production process, one of our expert production designers will have to contact you directly to ensure that the end product is something you will be happy with before proceeding with your order.